Buying anything online can be scary. For many people, when they sign up for a subscription, all they see is a large, human-less corporation.
In this role, you get the opportunity to put people at ease, let them know that there are humans who care, and get them on their way meeting other members.
Here’s What You Need to Be Good At
You may need a few other skills, but here are a few attributes that we think will be important to do this role well:
- You should be good with words. When something isn’t working for a client, a first reaction is often to shout, yell, and complain. Someone who is naturally empathetic helps put them at ease.
- Do you like Sherlock Holmes? Sometimes things don’t exactly go right on our end. If that’s the case, you’ll need to do your best job as a detective to track down the issue. Show us how you can diagnose problems.
- Use Technology. Technology, when used right, can make this job a breeze. Learn how to use it to keep your workload waaayyy down.
- Have time. Ok, this isn’t a skill. You can’t be good at ‘having time’. But you still need it. We are looking for people who will log in a few times per day to answer the few messages that come in. This includes the weekends. After all, clients email us on the weekends as well.
Here’s What We’ll Be Measuring
We love to measure performance! It’s not that we want people to feel bad. Rather, we believe the best way to improve is to look at how we are doing right now so we can figure out how to improve in the future.
Here’s what we’ll look at:
- Response times. How long are people waiting for a first response? When someone submits a ticket, they want answers and they want them now. So we want to let them know that we are Johnny (or Jilly?) on the spot.
- Resolutions. If you can solve someone’s problem on the first try, that’s awesome! And we like that as well.
All the Good Things You’ll Get
So what does a brilliant gig like this pay (other than the deep sense of satisfaction that your work will directly lead to the creation of faithful Catholic families who will raise faithful and true Catholic babies and be the future of Christ’s church – I mean, really, isn’t that enough?)?
Well, it depends on how much you are willing to work…
We are paying $1 for every resolved support ticket. Most tickets take less than 1 minute to resolve, although a few might take a few more minutes. It is reasonable to expect a few hundred dollars every month on a very part-time schedule.
